Mass Marketing Madness


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A recent event has caused me to reflect about the approaches used by some mass marketers. The other day my inbox was inundated with a number of comments posted to my blog here. The system dutifully informed me of close to one hundred and fifty comments posted in response to some of the musings I've written here. My initial response was sheer joy, thinking that I'd finally written something that had provoked some kind of mass response, until my innate skepticism started to kick in momentarily afterwards.

The reality was my blog had been spammed, and heavily, there is still evidence of the spammer in a couple of other comments posted to this site. Needless to say I've taken some preventative measures to hopefully block this from happening again. Though not effective in getting me to buy into their marketing efforts the spammer was successful in getting me to think about various mass marketing techniques that I've been subjected to over a period of time. I'm sure that everyone has been subjected to these at some time, bulk emails at both home and at work, the never ending proliferation of tree carcasses in the waste bucket in the lobby awaiting my own contribution and the endless phone calls while I'm attempting to scarf down a meal in between arriving home from work and trying to find time in order to write my latest blog entry. All of which is beginning to manifest itself in my reactions to the various attempts at various marketers to confiscate my cash. Reactions varying from banning spammers in my blog to the question posed to me by a telemarketer asking "does your phone have any features that you like?", elicited the response, "why yes it does, it makes this ringing noise when someone wants to talk to me."

Perhaps I'm a little jaded because I've been in the unique position of both being responsible for buying and producing marketing materials for print, video and internet medias. But, when my mailbox is crammed with gardening, home improvement and patio furniture ads and my inbox offers drug, mortgage and knock off watch ads I can feel the bile rising in the back of my throat. I think the bad taste comes not from the sheer quantity of material that not only wants to walk away with my money but also is trying to steal my time as well. Also, there's the validity of the material that I'm asked to wade through. I might be interested planting some peas and carrots, paneling the den, and having friends over to admire my new patio furniture if I lived in something else other than a one bedroom apartment with a twenty square foot balcony. Or, maybe if the emails hitting my in basket offered something more than the latest script kiddies' version attempt at beating my spam filters. Then, perhaps my response would be something other than a flick of the wrist aimed at the trash receptacle or the almost autonomous tapping of the delete key.

This proliferation of madness seems to pervade both the producers and distributors of mass marketing materials. Designers in all ranges of media are asked to try and take advantage of the latest fads and crazes trying to shoe horn their client's product into a mold that just doesn't fit, whether that be a fifty dollar logo or a bad ad campaign. When it comes time for distribution the philosophy seems to be to try and fling enough feces in the hope that enough of it will eventually stick to it's intended target and garner the appropriate response. It seems I've traveled this verbal path before but I think there has to be a better way to interest potential consumers of the validity of one's product.

junk mailSo, I find myself posing the questions. Does the material you are presenting to your potential buying public do you justice? Does it present you, your company and your product in the best possible way? Does it represent you honestly? Does it promise to make you bigger, better, harder, faster, skinnier and all at twenty percent cheaper than your competitors or in reality is it the same thing the other guy is trying to sell and you just want to ride the train too? Have you done your research? Are you sending this material out to prospects that are really interested in your product or are you doing your part to ensure that there's enough material in the landfill to ensure that the next new subdivision has a good solid foundation?

I'm not opposed to good advertising. I get emails from companies announcing new software titles, books, and more, that I'm actively interested in. I buy magazines and because there's products related to the content of the magazines I will read the advertising. The evolution of the consumer is happening; spam filters, do not call me lists, site blocking, and stickers that litter the mailboxes in the lobby all with the same message "no junk mail" are all evidence of a different type of buyer. The new reality will be well researched advertising and support material that presents a true and honest picture of the product and company that produces it. We'll that's my hope, and the evidence in the corner seems to be growing.

5 Comments

Barbara said:

Thank you, you said what I believe most of us are saying and that is enough is enough.

siggi said:

Thomas, you either have the patience of a saintly diplomat or you are keeping half an eye on the law suit threats lurking in every nook and cranny now!!
For about the last 6 months I have been cursing, very ladylike of course, all e-mail spammers and pishers…and sometimes wishing I did not know how to spell that!! i even complaint, informed and blabbed about it with no visual effect.
what annoyes me more than being taken for an imbecile, is that THEY take about half an hour out of every one of my days, having to delete THEIR mail THEY force feed daily to my e mail inbox. I am also forced to train my spam program to RECOGNISE SPAM, which is a bit futile, as every mail might have the same unwanted message, but comes from a different address around the globe, as not to get blocked by anyone, it is becoming a very frustrating, vicious circle, as mailing lists are bought and sold openly, even by the DVLC, the office that issues your driving licence in the UK.Why do servers should block these accounts??
As far as I am concerned, it only shows that these advertisers are not in the least interested in fair business practices, or their victim’s feelings, as you said not a good base to build your relationship on!
I think you are right about the brown particle distribution and their hope that some of it sticks as this might be their only marketing strategy anyway!!!
If I WASTE XXXX hours cleaning up their UNWANTED mail, how many hours are wasted world wide in the same never ending battle…some of it during company time of course???
Would it not be better if we were allowed to spend that time more worthwhile??
For example taking an interest in the stock market and learning Korean so we can be properly annoyed by the latest wave of brown particle e mail distribution!!!

Eloquently put, Tom. Call me naive, but as a Windows user I'm looking forward to Vista if only since it's the first OS to really tackle the issue of security and spamming head on, as far as I know. Perhaps the offline world will take notice that people are sick of being taken for granted as sitting ducks for these kinds of unwanted intrusions.

Tom said:

Well I always get junk e-mail.... "ugh - NO for the last time I don't want bigger breasts." I'm a guy.

Anyway, I thought, eh all junk who would respond to them, when while working in the office the other day my photographer partner told me he did... He responded to the pill ones... and clicked on an e-mail and to my surprise it was a legit site. I mean it wasn't really technically legal - but apparently people do it.

Wow. So maybe they are making money by sending out these junk mails.

However, if they start attacking blogs, I assume that's cheaper. The thing is, how do they automate all that AND does it then increase their site's rank, etc? SO when someone searches for a legit site, they get junk?

GREAT. Now our e-mail bins will be full of spam and the search engines too?

I don't know.

However to touch more on what you were saying in the end there, I'm not against advertising either. However, I am against unsolicited advertising. I'm tired of sitting at the PO box and throwing out tons of junk. They put those big trash cans there...and you know what? It's wasteful and makes it difficult for quality "honest" businesses.

Oh and the other thing I hate is pre-recorded phone calls...been getting them on my business line every day about the same time.

I hope new OS's solve some problems like Chris is.

Good blog and valid points. Yet every-time I read these so-called lynch-the-spammer articles (which are sometimes valid, such as yours above), I fear for the honest marketing person just trying to dully do their job.

What is spam and what are business-to-business communications? The flow of business depends on legal, ethically and creative mailings, both print and electronic. Pushing the boundaries is our nature, but-

It is disgusting those that spam blogs and the likes with TOTALLY unrelated comments and information though-this should somehow not be allowed or punishable. (Some world body should track, engage and warn, punish and prosecute these spammers, which with a little effort would be possible.)

Yet, the consumer driven societies we live in thrive and even depend on marketing. We must not take away the free (inexpensive) method that email and online marketing offer.

-David
Graphicstart.com

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