Self inventory


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This is a re-exploration of something I’ve brought up before and still feel it needs to be expanded upon.

A number of months ago I was approached by a prospective client to do a project for them. I pitched my presentation, explained how it would help with their overall marketing goals and detailed the main areas of the work required. As these things usually go they eventually asked me about my rate. When this prospect found out what the project would cost them they balked. Their reply to the rate was how could I charge so much when they could get their nephew to do it for almost free.

At this point I recounted a story I’d read back in university about Pablo Picasso. While eating lunch one day Picasso was approached by someone who asked him to draw a portrait of them. Picasso grabbed a napkin and in a few minutes had drawn a portrait of this person. Picasso then handed the napkin to the person naming some extravagant price. At this point this person choked at the price and asked “how can you charge so much when it only took you a few minutes to draw it.” Picasso’s reply was to the effect of it may have only taken me a moment to draw it but it’s taken me a lifetime to get to this point. Obviously for me it was the wrong thing to say to the wrong prospect. Their retort was, “how can you compare yourself to Picasso?”

Needless to say I turned down the project. And, properly chagrined I began to wonder if my pricing really was out of line. I then set about doing some research in both the local and national markets. I also checked out some books such as the “Graphic Artist's Guild Handbook Pricing & Ethical Guidelines by Graphic Artists Guild” and “Pricing Web Services: How to Determine What You Should Charge by Robert C., Msee, Mssm Brenner”, plus a couple of other on-line publications. Turns out after all of this research that I’m not really that expensive to hire, more so my pricing is just about average, maybe a touch under. Which where originally I had wanted to place myself, I’m not looking to become rich overnight nor price myself out of the market but also at the time I felt my pricing would cover my expenses and such.

But, being born with a lot of preexisting guilt I began to question the validity of comparing myself to Picasso. Could I really compare my worth to his, okay, maybe I can’t charge as much as he did. Should I compare my pricing to that I’ve seen on freelance bidding boards, no, I don’t think so, I’d never eat again, and I’d have to get a second job to pay for my software and hardware. So where do I value my services and do my clients actually get value from the services I provide?

So, time for a little personal inventory. What do I possess that will add value to my clients/employers projects and help them achieve their goals?

I’ve got around twenty years of practical experience in sales and marketing from a retail/wholesale perspective. Is that of value to my clients, probably, especially if they have a product they’re trying to sell. If they don’t make money from my efforts I’m pretty well guaranteed there won’t be a repeat performance.

Hmmm, I also have a “Bachelor of Fine Arts” degree, that should add a little value to the mix. If nothing else as one of my instructors commented they’ll know “you’re a good drawer.” I’ve also continued my studies since leaving school so I’m up to date on industry trends and practices.

Let’s see, I’ve also got twelve years experience doing design in print and web. That should add some value to what I bring to the table as well. In short I’ve got a proven track record if you will, not as long as Picasso’s yet, but still a good track record.

What else can I give to my customers that will be of value to them? Well, my software’s up to date and I use industry standard software and hardware. So what I make for them will work with anyone else in the business world, that’s got to be valuable as well. Saves them time, saves them money, what a deal.

I guess that’s a pretty good inventory of stuff to bring of value to my clients, there are others, but the list is getting longer than expected.

So, after some number crunching as to costs, usual things like rent, food, hardware, software, cost of my original education and the costs of my continuing education. Factor some in for my experience and add a dash of “two weeks of holidays” and I arrived at a number that I think should be appropriate for my level of education and experience. A quick check of price guides and local market conditions and it appears that I’ve placed my services at a healthy competitive rate for my market.

Can I compare myself to Picasso, sure why not? When it comes to pricing my services like Picasso it has taken me some time and effort to get to where I am today.

This brings me to the next part of this little exercise. How do you rank yourself? Are you like a lot of designers I know, willing to cheapen yourself just to get the job? Can you look yourself in the mirror in the morning and go through your mental checklist of how you got to this place in time whether it be by education, experience or both and then look your client in the eye and ask for less than you’re worth?

There seems to be this perceived notion that price point is everything. But ask yourself honestly, is it? Relating it back to a real world example when you go shopping do you always go for the cheapest? Have you ever been burned by buying the cheapest of something and vowed never again to buy that product again or shop at this particular vendors? I know I have. Occasionally I mess up and will repeat the process, I’m a slow learner, but eventually I will get the point. So too will your clients.

Also, have you ever noticed how good or bad work is when someone is cutting their rate too far? Have you ever noticed how good or bad you work when you know you’ve cut your rate too far? Funny thing is you never see a plumber or a dentist announce that they will charge seventy to eighty percent less than the guy down the street just to get the job. If they did you’d probably wonder what was wrong with the service. So should it be with design as well.

Digital Paint Graphic and Web Design

3 Comments

Honestly, this article inspired my article about degrees. It's funny though... when I first started out, I justified my prices - usually 10-25% higher than most of my peers - by the cost of my education. Now, I justify it with just my experience.

As Picasso stated it... it took a long time to get here. I can see/talk to a client and walk out with a better understanding than I could 10 years ago.

And that results in a quicker job done than before as well. And it works. Cheaper exists... and I've also had to be the "clean up man" after so many of these botched, cheaper contracts. Just did a week and a half of cleaning up a "cheaper contract" that ended up costing them three times my original fee due to a bad, bad job.

Get it right the first time.

So yeah. You've justified it all just fine. Just make sure you don't paint eyeballs in the wrong place ;)

Jake said:

This is a great read and is something that I think needs to be discussed on a regular basis. It would help a lot of newer designers learn what they “should” be charging and help some designers new to starting their own business. It would help these individuals feel more confident in what they are charging. Confidence can sure make a big difference.

I personally have gone through the questioning of one’s pricing. After losing a few jobs to the “jaw drop” syndrome, I sat down with my partner and we looked over our pricing. We also found ourselves in the right ballpark. It is a good idea to sit down and evaluate your situation.
I totally agree about the “cheaper” stuff. It’s great to save a few bucks but in the long run it usually bites you in the ass. Cutting prices is a sure way to find yourself back working for “the man!”

Let’s keep this discussion going in other blogs and lets keep it fresh in people’s minds. It a really important part of the GD business.

Milena said:

This sounds just all too familiar. For me however, I am competeing agianst not only "the brother in-law who can do the same thing for nothing" but also the university students "who would work as an intern for free". Bottom line is- you get what you pay for. If you want your business to grow, your marketing materials CANNOT let you look like Joe's backyard business. If your image does portray that feel, your business will not suucceed and someone bigger and better will come along "who gets it" and run you over. Designers serve a very important purpoose in marketing success and good designers do not come free. So I leave the business owner with a choice- You can have the image of Joes backyard business, or have an established image that says growth for just a minimal investment which you will get back.
Designers cannot forget that they are also sales people. You are selling you. Be ready to overcome those objections like "I can get my sisters daughter to do this cheaper". As a designer, you need to educate your client- through that you will have the sale- or the deisgn project.

The other issue which I strongly feel needs to be addressed even to state government is that only a licensed individual should be able to perform design work. Somehow make this regulated (on a large scale) where "the brother in law" cannot mess with a national copyrighted logo. Only a licensed professional like ourselves. Think about it, contractors do not want the unlicenesed Joe Schmoe working on their roofing, air conditioning, or electrical jobs. Why should design professioanls allow Joe Schmoe to come in and work cheap either? I want to know how we can protect our businesses under that same philosophy.

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